Papyrus VIP Terms of Service

7 September, 2023

Interpretation and Definitions:
Capitalized words have specific, defined meanings which are unaffected by the number of them used.

For the purposes of these Terms and Conditions:

Affiliate is an entity that has control over, is controlled by, or falls under the common control of a party. This term refers to entities who possess ownership of 50% or more of the votes needed to elect directors or other managing authority.

Account is a unique identifier created specifically for your use with our Service. This means you can access various parts of it, as well as the Service itself.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Papyrus VIP SP. doing business as Papyrus

Content refers to content such as data, files, text, images, or any other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

Country refers to: United States

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the various plans offered by Papyrus.

Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Website refers to or any related domains such as,, etc.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These Terms and Conditions govern your use of this Service and form the agreement between You and the Company. By using the Service, You accept these Terms and Conditions and agree to comply with them. These Terms and Conditions outline the rights and responsibilities of all users in relation to the Service.

Accessing and using the Service means that You accept and agree to comply with these Terms and Conditions. They apply to all visitors, users, and others who use the Service. If You do not agree with any part of these Terms and Conditions, You may not access or use the Service.

You confirm that You are over 18 years of age or have permission from a parent or legal guardian to use the Service. The Company does not allow individuals under the age of 18 to use the Service without permission from a parent or legal guardian.

Your use of the Service is also subject to Our Privacy Policy, which You must also accept and comply with. Our Privacy Policy outlines Our practices and procedures regarding the collection, use, and disclosure of Your personal information when You use the Service. It also explains Your privacy rights and the protections provided by law. Please carefully read Our Privacy Policy before using Our Service.

Subscription period
The Service subscription period commences upon its initial purchase and activation, and it will automatically renew every 30 days unless cancelled by You.

Subscription cancellations
You have the option to cancel the subscription renewal at any time by submitting a cancellation request via a support ticket on Discord. Please note that it is your responsibility to cancel any related payment subscriptions, such as PayPal, to avoid automatic payments after your Service is cancelled.

Refunds will not be processed for "End of Billing Period" cancellation requests. The Service will remain active until the next invoice due date and no further charges will be incurred. Except for Subscriptions within our 48-hour policy, paid Subscription fees are non-refundable, unless required by law. Processing refund requests will terminate the Service immediately and erase all associated information.

48-Hour Policy
You may request a refund on the basis that you have submitted an "Immediate" cancellation request and fall within 48 hours of the initial payment, and activation of your service. Refund requests should be requested via a ticket through our discord. These refunds are only issued on a one-time per customer basis.

Refund requests that fall outside of the 48 hours may be considered by the Company on a case-by-case basis and judged at the sole discretion of the Company.

On addition, refunds for Tunnel and Enterprise plans will NOT BE PROVIDED under any circumstances due to custom hardware being deployed for the specific customer, Additionally, it is imperative to note that, regardless of the customer's location within the European Union (EU), refunds will not be extended for Tunnel and Enterprise plans. This policy is rooted in the deployment of tailor-made hardware configurations for each individual customer. Given the bespoke nature of these products, they fall outside the scope of the right of withdrawal as mandated by consumer protection regulations. By purchasing an Enterprise or Tunnel plan you acknowledge this.

Initiating a chargeback will result in immediate termination of services and ban from all future use and purchase of the Company's Services.

Billing If automatic billing fails for any reason, the Company will send an electronic invoice to remind You to make a manual payment for the entire billing period before a specific deadline.

If payment is not made within two days of the due date, the Company will suspend services until payment is received. If payment is not made within five days of the due date, your Service will be terminated, and all related information will be permanently deleted.

Fee Changes
The Company reserves the right to modify Subscription fees at any time and at its sole discretion. Any changes to the Subscription fee will be effective at the end of the current Subscription period.

The Company will provide You with reasonable notice before implementing any changes to Subscription fees. This notice will allow You to terminate Your Subscription before the change takes effect.

Your continued use of the Service after the new Subscription fee comes into effect means You agree to pay the modified fee amount.

User Accounts
To create an account with Us, You must provide accurate, complete, and up-to-date information at all times. Failure to do so will be considered a violation of the Terms, which may lead to the immediate termination of Your account on Our Service.

You are responsible for keeping Your password safe and for all activities that occur under Your password, whether on Our Service or on a third-party service.

You agree not to disclose Your password to any third party. If You become aware of any breach of security or unauthorized use of Your account, You must inform Us immediately.

When selecting a username, You may not use the name of another individual or entity, a name or trademark that is not available for use, or a name that is offensive, vulgar, or obscene. If a name or trademark is subject to the rights of another individual or entity, You must obtain the appropriate authorization before using it as a username.

Your Right to Host Content
The Service provided by Us enables You to host Content. You are solely responsible for the Content You host on the Service, which includes ensuring that it is legal, reliable, and appropriate.
By hosting Content on Our Service, You represent and warrant that: (i) You are the owner of the Content or have the right to use it and grant Us the rights and license specified in these Terms, and (ii) hosting Your Content on the Service does not infringe upon the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any individual.

Content Restrictions
The Company reserves the right to remove any Content from the Service at any time without prior notice if it violates these Terms or is otherwise objectionable. The Company also reserves the right to terminate Your account for such violations.

You agree to indemnify and hold the Company, its affiliates, officers, agents, employees, and partners harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your Content, Your use of the Service, Your violation of these Terms, or Your violation of any rights of another person or entity.

1. Content that promotes unlawful activity.

2. Defamatory, discriminatory, or mean-spirited content that targets specific groups or individuals based on their religion, race, sexual orientation, gender, national/ethnic origin, or other characteristics.

3. Spam, including unsolicited advertising, chain letters, or any other form of unauthorized solicitation or communication.

4. Content that contains viruses, worms, malware, trojan horses, or other harmful software designed to disrupt or damage computer systems or steal data.

5. Content that infringes on the proprietary rights of any party, including patents, trademarks, trade secrets, copyrights, or other intellectual property rights.

6. Content that impersonates any person or entity, including the Company or its employees.

7. Content that violates the privacy of any third party.

8. Participation or execution of Distributed Denial-of-Service (DDoS) attacks, including IP-logging or threatening players.

9. Extreme cases of Pay to Win content on protected Minecraft servers, Pay to win violates Minecraft’s EULA.

The Company has the right, but not the obligation, to determine whether any Content posted on the Service is appropriate and complies with the Terms. It may refuse or remove objectionable Content and make edits or changes to it. If you post objectionable Content, the Company may limit or revoke your use of the Service. As the Company cannot control all content uploaded by users or third parties, you agree to use the Service at your own risk. You may be exposed to offensive, indecent, incorrect, or objectionable content while using the Service, and you agree that the Company will not be liable for any loss or damage incurred as a result of your use of any content.

Copyright Policy
Intellectual Property Infringement
We value the rights of creators and acknowledge their intellectual property. Our policy is to promptly address any claim of copyright or other intellectual property infringement related to Content posted on our Service.

If you believe that Content posted on our Service infringes your copyright, and you are either the copyright owner or authorized to act on their behalf, you must provide us with a written notice via a Discord ticket on Your notice should include a detailed description of the alleged infringement.

Please note that making false claims about copyright infringement may result in legal consequences, including damages and attorneys' fees.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.

2. A description of the copyrighted work that You claim has been infringed, including the IP (i.e., Server domain) of the location where the copyrighted work exists or a copy of the copyrighted work.

3. Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.

4. Your address, telephone number, and email address.

5. A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

6. A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf

If you believe that content posted on our Service infringes on your copyright or intellectual property rights, please contact our copyright team through a ticket on We take these claims seriously and upon receiving a notification, we will review the alleged infringement and take appropriate action, which may include removing the content in question. The Company reserves the right to determine the appropriate action to take in its sole discretion.
Links to Other Websites
Our Service may have links to third-party websites or services that are not owned or operated by us. We do not have control over the content, practices, or privacy policies of these third-party websites or services. By using our Service, you agree that we shall not be held responsible or liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with your use of or reliance on any content, products, or services available on or through any third-party websites or services.

We strongly recommend that you carefully read and review the terms and conditions, as well as the privacy policies, of any third-party websites or services that you access through our Service.

We reserve the right to terminate or suspend your account at any time and for any reason without prior notice or liability if you violate these terms and conditions. If we terminate your account, your access to the Service will be immediately revoked. If you wish to terminate your account, you may do so by discontinuing the use of the Service. Please note that we will not provide refunds upon termination.

Limitation of Liability
The Company and its suppliers will only be liable for damages up to the amount actually paid by You for the Service, and this will be Your exclusive remedy for any issues related to this Terms.

The Company and its suppliers will not be liable for any special, indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy, arising from or in connection with Your use of the Service, third-party software or hardware used with the Service, or any provision of this Terms. Even if the Company or its suppliers have been advised of the possibility of such damages, the liability will be limited to the maximum extent permitted by law.

In some states, the exclusion of implied warranties or the limitation of liability for incidental or consequential damages may not apply, and in such cases, the liability of each party will be limited to the greatest extent permitted by law

Acceptable Use Policy
The Acceptable Use Policy is a crucial component of your Hosting Agreement with the Company. The Policy contains a list of activities that are prohibited, and if you engage in any of these activities, your account may be suspended or terminated by the Company. The purpose of the Policy is to safeguard the Company, its customers, and the online community from irresponsible or unlawful activities. It is a non-exhaustive list of prohibited actions, and the Company retains the right to revise the Policy at any time. Any updates will be posted in the #ToS discord channel and will be effective immediately.

Prohibited Uses of Company Systems and Services:

1. Any transmission, distribution, or storage of material that violates any applicable law or regulation is strictly prohibited. This includes material that is protected by copyright, trademark, trade secret, or any other intellectual property right used without proper authorization. Additionally, material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws is also prohibited.

2. It is prohibited to use the Company's services to send messages that violate this Policy or the Policy of any other provider.

3. Advertising, transmitting, or making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider is strictly prohibited. This includes the facilitation of means to send unsolicited bulk email, initiating pinging, flooding, mail-bombing, denial of service attacks, IP logging, pay-to-win content, and more.

4. It is prohibited to operate an account on behalf of, in connection with, or resell any service to persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at

5. Any unauthorized attempt by a user to gain access to an account or computer resource that does not belong to them is prohibited. Examples of such attempts include "cracking", "ratting", "IP-logging", and more.

6. Obtaining or attempting to obtain service by any means or device with the intent to avoid payment is strictly prohibited.

7. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any Papyrus customers or end-users by any means or device is prohibited.

8. Knowingly engaging in any activities that are designed to harass, or that will cause a denial-of-service to any other user, whether on the network or on another provider's network is strictly prohibited. Examples of such activities include synchronized number sequence attacks and more.

9. Using the Company's services to interfere with the use of the Company's network by other customers or authorized users is prohibited.

10. Using any of the Company's services as a proxy to resell traffic outside of the network is strictly prohibited. This includes reverse proxying, GRE tunneling, and other similar activities.

Customer Responsibility for Customer's Users
As the account holder, you are responsible for ensuring that your users comply with this Policy. When you accept services from the Company, you agree to take the necessary steps to ensure that your customers, representatives, or end-users follow the rules outlined in this document. If any complaints arise about your users violating this Policy, they may be reported to the Company for action. The Company reserves the right to take appropriate action, including terminating services or stopping offending customers from violating the AUP, without prior notice if they violate the Company's Acceptable Use Policy.

Fair Usage Policy for Papyrus plans.
Only the Enterprise plan is eligible for reselling our Reverse-proxy service. If you are interested in reselling this service, you may do so, but please note that the company will charge a "Reselling fee" based on the specifics of the reselling arrangement. The minimum fee will be $100 USD. We offer custom branding options for the proxy as well.

The Company's Basic and VIP plans do not come with traffic limitations as a default setting. However, traffic limitations may be applicable to the Enterprise and Tunnel plans due to the custom nature of these solutions. Additionally, the Company may request customers to upgrade their service to a custom Enterprise-grade solution if they are using high amounts of bandwidth, such as massive networks with over 500 online players. In some cases, Basic servers that are currently receiving a high number of bot attacks may also be required to upgrade to a VIP plan.

"AS IS" and "AS AVAILABLE" Disclaimer
The Company provides the Service to You "AS IS" and "AS AVAILABLE", meaning that it is provided without warranty of any kind and with all faults and defects. The Company, on its own behalf and on behalf of its Affiliates, licensors and service providers, disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service. This includes all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. The Company provides no warranty or undertaking that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free. The Company does not make any representation or warranty of any kind, express or implied, as to the operation or availability of the Service, or the information, content, and materials or products included thereon. Additionally, the Company does not guarantee that the Service will be uninterrupted or error-free or that the information or content provided through the Service will be accurate, reliable, or current. The Company also does not guarantee that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Please note that some jurisdictions may not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. However, in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution
In case of any concerns or disputes related to the Service, it is expected that You will attempt to resolve the matter informally by contacting the Company.

For European Union (EU) Users
If you are a consumer residing in the European Union, you may be entitled to mandatory provisions of the law in your country of residence.

United States Federal Government End Use Provisions
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. 2.101.

United States Legal Compliance
You confirm and guarantee that (i) You are not situated in a nation that is subject to a United States government embargo, or that has been classified by the United States government as a "terrorist supporting" country, and (ii) You are not identified on any United States government list of forbidden or limited parties.

Severability and Waiver
In the event that any provision of these Terms is deemed to be unenforceable or invalid, the parties agree that such provision shall be modified and interpreted to the extent necessary to achieve the intended purpose of the provision to the maximum extent permitted under applicable law. The remaining provisions of these Terms shall remain in full force and effect.

The failure of either party to exercise any right or enforce any obligation under these Terms, except as specifically provided in these Terms, shall not affect that party's ability to exercise such right or enforce such obligation in the future or be deemed a waiver of any subsequent breach of these Terms.

Translation Interpretation
If We have provided a translation of these Terms and Conditions, it is for convenience only and the English version will control in case of any discrepancies or conflicts between the English version and a translated version. You agree that any disputes arising from or related to these Terms and Conditions will be resolved in accordance with the English version of these Terms and Conditions.

Changes to These Terms and Conditions
We may update or change these Terms at any time at our sole discretion. If the revision is significant, we will make reasonable efforts to provide you with at least 30 days' notice prior to the changes taking effect. We will determine what constitutes a material change at our sole discretion. Any Terms and Conditions update takes effect immediately.

Contact Us
If you have any questions about these Terms and Conditions, You can contact us at